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To add on to subscribers’ confidence, iPage assures their clients by stressing on Anytime Money-Back Guarantee as part of the package plan feature. Should subscribers find any dissatisfaction towards the web host, they can have the liberty to opt for cancellation or termination of the plan signed earlier, and iPage will issue a refund for the remaining payment terms.
Plus, those who signed up the plan and subsequently decided to cancel it within the first 30 days, the web host will provide full refund in hosting fee. However, like most of the businesses, it is important to fully understand the clauses stated in their terms and conditions.
Do take note that full money back guarantee is only applicable to packages signed up and cancelled within 30 days, and such refund will only be given upon request basis and is valid for credit-card payments only. Besides, an early cancellation fee of $35 will also be charged to subscribers who wish to terminate the service. The 30 day money-back guarantee does not include domain registration or setup fees, and other types of additional services that are purchased earlier. It is repeatedly emphasized that the web host will only provide full refund on hosting fees only.
If the signed package plan includes a free domain name and cancellation of the plan is made within 30 days, a presumption is made that users are to keep the domain, thus a domain fee will be charged and will be deducted from the refund. If users do not want to maintain the domain name, they must notify iPage and such fee will not be charged. For cancellations made after 30 days sign-up, a non-refundable domain fee of $15 will be charged.
All refund requests can be made through the iPage Support Team available via various channels such as calls, emails or online chats.
For further reading, read iPage hosting review.
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I am pleased with my website and ipage’s services up to a point. Warning! Do not use their design services. This 100% satisfaction guarantee is not on all their services or products it seems. I asked them to design a logo for our site. We were told we get three revisions, standard so no problem there. Once we got the second edit the logos were a joke for $400. They did not listen to what we wanted and just sent a poor edit for the third try and then wanted us to pay $50 for more changes. Currently they are not giving us a refund, but I plan to keep posting negative content on the web until I get results. Just admit your mistake and issue the refund.