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To cater its global customers from 150 countries’ demand, iPage, as proudly stated in their official web site, provides customer supports in managing customers’ inquiries. The support tools are systematic and easy to follow using its extensive online help center and ticketing system. All tickets can be tracked and assigned to dedicated support officer to until closure.
Another plus point is that iPage makes it easy even for the beginners in creating web pages. It even has step-by-step tutorials for the users to utilize their account that hardly goes wrong. If there are any queries required, it is rather convenient to stay in contact with the popular web host via phone that is available 24 x 7 to support their users worldwide. For your information, all the phone agents are North America based.
The phone support is proven efficient as each call is answered in less than 2 minutes on average, and the officers are knowledgeable and helpful in handling their queries. For foreign country users outside US, they can also reach the support center via live chat online or email support. This way they can save up the international call charges yet contacting the web host without hassle.
To ensure their phone agents maintain the service and product knowledge, the company has set up a rigorous QA testing of staff, which is one effective way in maintaining the customer service level and setting the standard for the agents.
Although it is still questionable in whether such support tools provided by the web host effective especially providing the support to users facing language barriers, it is no doubt being reviewed and feedback as one communicative and effective way of interaction between the iPage and their customers.
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Ipage has the slowest customer service response time. Ipage has slowest and worst customer service. My website was down for like 3 days and it took them 3 days to fix the dam small website that barely has any contents. Agents take forever to respond when I need to chat with them.
All the good reviews they have are PAID MARKETINGS. ipage also has 2 mb upload limit… which makes it impossible to build even a decent website. They also have 60 sec execution time which makes so that even if they increase it to 10 mb upload size limit, you can only upload 2mb in the end with the execution time limit. Oh and default is 2mb size limit… you have to ask and beg them to lift it to 10 mb. It's ridiculous. Do not use ipage hosting service. DO not use their sister company ipower either.
They are basically same company (ipage and ipower). I paid about 80 bucks and they will only return like 20 something dollars. I am going to wait until my time is up then canceling it. All the savvy programmers and web developers told me to stay away from ipage hosting but it was too late… b/c i already signed up before they gave me the advice…
Oh and not to mention, my website was down like every other day even with barely having any content on it. (home page with banner and one blog comment…)
If you are serious about building a website, don’t use ipage nor ipower.
Their unlimit marketing is obviously a lie. It’s super limited and they cut you off anytime they feel like it. Do not get suckered into their paid marketing review. They pay to websites to have good ratings…
transcript From a live support chat with one of your representatives:
1) told to hold 4 times in a row.
2)”I will update the ticket with high priority, so that your issue will be resolved as soon as possible.” – no evidence of this.
3)”Yes, I understand your concern, Russell. Unfortunately, it is not possible to provide the exact cause of the issue as your ticket is with one of our engineers.” – displays no knowledge or access to knowledge of the issue whatsoever.
4)”Unfortunately, it is not possible to contact our engineers directly. If you provide the phone number I will update it in the ticket so, that one of our engineers can contact at that number.” – no contact of this nature to date.
5)”Whenever, the issue issue is forwarded to higher level engineers, it will take time to further investigate on the issue.” – Surely higher level engineers solve problems quicker than low level engineers?
6)”I have personally asked one of our engineers to resolve the issue soon.” – in contradiction to number 4 above.
Says it all. don’t bother.
I have an account with iPage and are excellent, I like the personal attention of the support area.
I have 5 domains on my hosting account. My websites are working very well and has the best reseller plan across the web.